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F.A.Q.

Ordering and Payment

May I place an order by phone or electronic mail?

Unfortunately, but our online shop can't accept telephone or e-mail orders. Orders must be created online.

Do I need to pay any fee to register in your online store?

No, registration is free.

Which payment methods your site offers?

Our Online store offers Credit Card and E-check payment methods.

What Credit Cards do you accept?

Our Online shop accepts Visa. Our online store also accepts pre-paid Visa if it has CVV code on its back side.

There is any other payments, apart from the cost indicated on your site?

No, there are not. We do not ask for any extra payments. Please mark that International Transaction Fee in the amount of 1 or 2 % of your purchase can be withdrawn by your bank, for the payment processing.

What is the minimum number of cartons available for purchase?

The minimum quantity of cartons available for purchase is 2. When you are ordering, please take into consideration that 1 unit consists of 2 cartons. Thus, if you, for instance, want to purchase 4 cartons, you have to indicate 2, not 4, in the "Amount" field in your shopping cart.

What is the maximum amount of cartons available for buying?

You can purchase up to 36 blocks, though, please note that our store will ship only 12 blocks per week to one mail address. Consequently, if you order 26 blocks they will be shipped in the course of three weeks.

Will I get a confirmation of my purchase via e-mail?

You will receive an e-mail confirming your order. In case you won't receive confirmation right away, it can either be in your spam folder (as confirmations are being sent out automatically) or it will reach you within one hour after placing your order. In case the confirmation of your order won't come to you within an hour and will not be in your spam folder - please do not afraid to contact us to make certain that your order went through.

Products' Features

Are your smokes FSC?

No, our tobacco products are not FSC.

Does the quality and taste of the European made cigarettes corresponds to the quality and taste of the American-produced smokes?

Smokes that we sell are of the highest quality and are manufactured according to the highest standards of cigarettes producing. The quality of the European smokes is utterly the same as the quality of the American ones. The taste of the 99% of the brands is also similar. There are few brands, the flavor of which can be a little bit diverse due to the different percentage of tobacco mix utilized in the manufacturing. However, their quality is the similar as in US-made brands.

What kind of packaging do you use for dispatching?

Smokes are being shipped in white and discreet carton boxes. Therefore, even soft packs reach our clients in perfect condition.

Can I resell cigarettes, ordered on your site?

Absolutely not. We are a retail shop and we sell smokes only for personal use. Apart from, the reselling of the cigarettes is forbidden in the US.

 

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